Shipping policy

Where we ship from and to

Orders leave our premises in Hong Kong and are delivered to the destinations offered at checkout. If a country cannot be served, it does not appear as an option and an order cannot be placed for it.

Order processing: 1 to 3 business days

An order is picked and packed within 1 to 3 business days of payment being confirmed. Weekends and Hong Kong public holidays do not count as business days, so an order placed on a Friday evening starts on the next business day. A confirmation email with the tracking number follows as soon as the parcel is handed to the carrier.

Estimated delivery: 15 business days

Delivery is estimated at 15 business days from dispatch. That figure covers the slower end of the carrier's range for the destinations we serve; many addresses are reached sooner. Every shipment is tracked, and the tracking page is updated by the carrier, not by us.

Shipping cost is calculated by distance

The shipping charge for an order is worked out at checkout from the delivery address together with the size and weight of the parcel, so it follows the distance the parcel travels and what it weighs. The amount is shown before payment and nothing is added afterwards. There is no minimum order value and no free-shipping threshold to reach.

Duties and taxes

Prices are shown in USD. A destination country may charge import duty or a local tax when a parcel arrives; those charges are set by that country and are not included in the price or the shipping cost. Any such charge is the recipient's responsibility.

Damaged parcels: within 48 hours

If the parcel arrives damaged, keep the packaging and write to service@quixova.shop within 48 hours of delivery with photographs. We replace the item or refund it in full, including the shipping, and we cover the cost of the return.

Parcels that stop moving: within 7 days

If the tracking has not moved for 7 days past the estimated delivery date, write to us with the order number. We open a trace with the carrier; a parcel confirmed lost is replaced or refunded in full.

Address changes

Tell us as soon as you see that the delivery address is wrong. We can still change it while the order has not been dispatched. Once it has left, the carrier's redirection rules apply and a redirection fee, if any, is charged by the carrier.